Returns made simple.
This page summarizes the return and refund approach published by Soileafy.
Return window
For eligible consumer purchases, the source policy describes a 14-day return period from delivery, provided the goods have not been used, damaged or materially altered beyond reasonable inspection. Statutory rights may apply separately.
Condition of returned goods
Returns should be in the original packaging, unopened and in a condition suitable for resale, with all parts and materials included. Returns that do not meet these requirements may not qualify for a refund.
Starting a return
Contact Soileafy at subscriptions@soileafy.com to begin the process and follow the return instructions supplied with the order. The company may require the return form and the complete product before authorizing a refund.
Refund processing
After the returned goods are received and inspected, an approved refund is generally sent through the original payment method. Financial institutions may take additional time to credit the funds, and the company may hold a refund until the returned goods are received and checked.
Defective, damaged or incorrect goods
If an item is defective, damaged or incorrect, Soileafy may ask for proof such as purchase details, an order number, product information and photos or video showing the issue. Depending on the circumstances, resolution may include replacement, missing components or a refund.
Contact
For a return or refund request, use Contact Us. You can also email subscriptions@soileafy.com.