Refund Policy

This Refund Policy explains how Soileafy handles returns and refunds for products purchased through its website.

Questions About Returns

For questions or refund requests, contact Soileafy through the contact information provided on the website. The source policy also identifies billing support as a return and refund contact.

Standard Returns

Returned products should be unused, undamaged and in their original, unopened packaging, with all parts included and in a condition suitable for resale. A refund request should be made within 14 days of delivery. The return process may require completion of the return form supplied with the order.

Where the policy applies, Soileafy covers return shipping. The returned product and its paperwork must be received and inspected before a refund is authorized. Approved refunds are sent using the original payment method, and the credit may take up to 30 days depending on the financial institution.

Late or Incomplete Returns

Requests submitted after the stated deadline may not qualify for a refund. Returns that are missing required components or are not returned in the required condition may also be rejected.

Defective, Damaged or Incorrect Goods

For defective, damaged or incorrect products, Soileafy may request evidence such as photographs or video and may require the product to be returned. A claim may require proof of purchase, order details, product information and a description of the issue.

Depending on the circumstances, a customer may request replacement of the defective item, completion of missing components, or a refund. Products returned for this process should include the original packaging and any instructions or warranty materials supplied with the product.