All our clients are very important to us, that’s why Soileafy (“Company”), has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website http://www.soileafy.com (“Website”).

The terms “You,” “Your,” and “Yours” refer to the entity/ person/ organization using our Website. When this Policy mentions “we”, “us,”, and “our” it refers to the Company and its subsidiaries or /and affiliates. The term “goods” refer to any product or item bought on our Website by You.

For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email billing@soileafy.com, phone +1-833-513-9111 or other contacts provided below.

You have the right, without giving a reason, to return the goods within 14, if it has not been used, damaged or its appearance has not substantially changed, that is, the appearance of the product or its packaging has been made only such alterations as were necessary to inspect the goods received.

The right to withdraw from a distance contract within 14 without giving a reason does not apply to legal persons (e.g. companies, entrepreneurs).

This Return policy does not limit Your statutory rights to withdraw or rights You may have in relation to incorrect, damaged or defective goods.

Standard Returns

Any goods that You wish to return must be in the original packaging and unopened, in a condition fit for resale. If the Goods to be returned do not meet these conditions, we will be unable to offer a refund.

You must place your refund request within 14 of delivery of the item.

Please contact our Support to begin the return and refund process, Support team will walk you through the process and help you.

Please fill in the Return form received with your order and send the goods back to the address provided herein.

In case of the return of the goods, we will cover the return shipping costs.

You must exercise return right responsibly and return the product in the original neat packaging, as well as return all complete parts of the product. You are responsible for the complete set of the returned goods. If the goods are not complete, we won’t be able to accept the returned goods and issue a refund.

Once the Goods and the Return form have been received and checked by our staff, a refund will be authorised by the same method that the payment was made. Depending on your financial institution, refunds can take up to 30 to be credited to your original payment method. In all cases we have the right to suspend the refund until the good are received back and inspected.

If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund.

Defective goods

In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund.

You must contact our company at billing@soileafy.com.com within 14 upon purchase and provide detailed information, such as:

• Proof of purchase
• Order number
• VAT invoice number
• Product name
• Information about the defect, failure or missing part of the item
• Defect evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging, other).

When submitting a complaint, You must indicate how You wish the claim to be resolved:

• To replace the defective goods with quality items
• To supplement the incomplete goods with missing components
• To refund the money paid

The goods must be returned in the original packaging (with instructions and/or warranty card, if they were delivered with the product).